Can't start new sprint - no Start button

[Eric DeMars]

I have a new Sprint I'm trying to start.  I filled in the details on the Start Sprint dialog, and nothing happens, and there is no Submit/Start button or anything like that to take action.  

How do I get this sprint started?

[Eric DeMars · Accepted solution]

Found the problem - buggy UI.  I had zoomed in one or two levels in my browser, and this hid the Start/Cancel buttons from the Start Sprint popup.  The buttons are NOT in the main scrollable area so even if you scroll up and down they do not appear - they are completely hidden/inaccessible unless you zoom back out. 

Thanks again @Taranjeet Singh for your input - they are good basic checks as well.

[nereida.restrepo]

Hello Eric DeMars, 

You saved the day today!!! 

I was going crazy trying to figure out how to close the print. Jira wasn't throwing any error messages telling me what was the problem. Right after reading your message above, I zoom out and walah...

[Eric DeMars]

Nereida - cool, glad my answer helped! :)

[Yatish Madhav]

Thanks for the answer @Eric DeMars - it really helped.

[Susheela_Kushwaha]

I had the same issue. The permissions were all good but still Start Sprint button was disabled. We fixed it by enabling parallel Sprints in Jira Product settings. Hope this will help others.

[Taranjeet Singh]

@Eric DeMars Can you also check if you have "Edit issues" permission in all these JIRA projects included in your Sprint?

Also check one more thing: Is there any other sprint that is already running or is active and is still not completed? If there is an active sprint already and JIRA instance has not been configured to run parallel sprints, then you will not be able to start another sprint.

[Eric DeMars]

@Taranjeet Singh yes I have Edit Issues permission in all these projects.  I edit issues every day, and I doublechecked anyway in Permission Helper.

Also I closed the previous open sprint before I started any of this.  There are no active sprints.  

I appreciate your help - I am out of ideas.

[Taranjeet Singh]

@Eric DeMars Can you please check if you have the "Manage Sprints" permission in your JIRA project? If the Sprint includes issues from more than one projects, then you will need "Manage Sprints" permission in all those JIRA projects.

[Eric DeMars]

@Taranjeet Singh Yes, there are issues from projects called FEATS, SYS, SUP, BUGS, and CERTS in the sprint.  I used the Permission Helper to verify I have Manage Sprints permission in all of them.