Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't login to Jira

I account was deactivated but when I tried to login, the error message shows "The user provided cannot be found or the reset password token has become invalid/timed out."

How should I do?

Thank you.

1 answer

0 votes
John Funk Community Leader May 18, 2021

Hi Cathy - Welcome to the Atlassian Community!

I will see if we can get someone from Atlassian to take a look. 

Hello @Cathy Chang and welcome to the Community!

Really unfortunate you're unable to get connected. I attempted to locate any products associated with your Community account and was unable to discover anything.

Chances are this might be a change your site administrator would be able to assist you with internally to your organization. We suggest reaching out to whoever manages your Atlassian site and work with them to resolve your access issue.

If the issue is in regards to a personal site, then please create a support request via Pricing, billing & licensing help (You'll need to use this route as there are no products associated with this account).

If you're still having issues getting support or your admin to resolve your login issues, please reach back out here so we may further investigate.

Stephen Sifers

Like John Funk likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

315 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you