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Can´t login for jira software free version

Ann-Sophie Beyreiss
Ann-Sophie Beyreiss Apr 17, 2023

hey, we have confluence and now i want to incooperate a scrum board in jira in our workflow. i first would like to test the free version, but all the links to it lead me to 404 pages or the login window does not accept my login data even though there is nothing wrong with it. could you please help me with that issue?

best regards

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Jack Brickey
Jack Brickey
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Apr 17, 2023

Hi @Ann-Sophie Beyreiss ,

are you saying that you are able to log into Confluence but not Jira? Hey single sign-on so you should be able to simply switch to your Jira app by clicking on the 3x3 square icon in the upper left corner. I am unsure which links you were referring to, could you explain further?

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Jack Brickey
Jack Brickey
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Apr 17, 2023

I did note that there was an active incident for Confluence earlier but it appears to have been resolved. https://confluence.status.atlassian.com/ 

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Ann-Sophie Beyreiss
Ann-Sophie Beyreiss Apr 17, 2023

Hey, yes when I click on the 3x3 (while being logged in confluence) the link does not work to jira (screenshot). We don´t use jira yet, but want to start. Bildschirmfoto 2023-04-17 um 13.38.49.png

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Ann-Sophie Beyreiss
Ann-Sophie Beyreiss Apr 17, 2023

or is it maybe because i dont have an admin account or something like this?

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Jack Brickey
Jack Brickey
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Apr 17, 2023

Have you or your admin added Jira to your instance? Maybe try clicking on Administration then select the Products tab the click Add product.

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