I tried to contact atlassian customer support because we need help with some post-migration things for our Jira Cloud instance.
Unfortunately the contact form on support.atlassian.com seems to be broken (If we click on submit nothing happens. We already tried it with different computers with no success).
Sending a mail to firstname.lastname@example.org doesn't work either since it just replies that you should create a ticket through the form.
What other options are there?
Hi, I'm also unable to open a ticket at https://support.atlassian.com/contact/#/ and get error: Something went wrong, please try submitting your request again.
Login button at top right does not function, so have tried logging in prior to accessing the page, but always appear logged out when going to that page,
Have tried various browsers but same problem occurs on all browsers. Have tried disabling ad blockers but this hasn't helped.
Atlassian support and ticket sites supposedly all operational. No phone number published anywhere and unable to email support ticket in so no support whatsoever available.
You need to go via the https//support.atlassian.com/contact form. I do not know what is different for you, but it's working fine for me. But I'm probably not raising the same thing as you in the same area. Maybe try raising something slightly different to see if it takes a different route?
So the question has to be what isthe difference between your machines or networks and those of others for whom the site is working fine.
👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events