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Can't add approval step to workflow

I have read a lot of posts regarding this issue. Why can I not add an approval step in this workflow?

 

I followed all of the steps detailed here: https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/
but the box to add it just isn't there.

This is a company-managed project

workflow_issue.png

3 answers

1 accepted

3 votes
Answer accepted
Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 29, 2021

Hi @John

He approval functionality from the link you shared is only available for jira service mangement projects. With a jira company managed projects this is not available.

Cheers

@Fabian Lim  But what does that mean? 

I created a new workflow.. So do I have to assign the workflow to a project to configure it?

---> I've seen how it works :) I am able to add this step on a live workflow :) no additional answer needed :)  

This feature is only available in a JSM license. I don't believe it is possible to add approval methods in a standard JS license. I'm researching that now.

0 votes
Ajay _view26_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 29, 2021

Hi @John ,

Thats strange!

I checked a company managed project at my side and the approval options are available.

Screenshot 2021-09-30 071831.jpg

 

 

Can you try accessing the Workflow from  Project Settings and try to edit the workflow ?

Ajay you are in Jira Software or Jira Service Management workflow?

2022-05-04_10-08-02.png

To me only works on JSM, but I want to use approval on JS! It's sucks.

2022-05-04_10-26-51.png2022-05-04_10-27-51.png

@Ka Silveira Hi, were you able to figure this out without going for the marketplace products ?  I am stuck with the same problem.  I need to use the approval step in a workflow on JS.

I don't believe there is any other solutions. We haven't worked out any other "fix" yet.

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