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Can't add approval step to workflow

I have read a lot of posts regarding this issue. Why can I not add an approval step in this workflow?

 

I followed all of the steps detailed here: https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/
but the box to add it just isn't there.

This is a company-managed project

workflow_issue.png

2 answers

1 accepted

3 votes
Answer accepted
Fabian Lim Community Leader Sep 29, 2021

Hi @John

He approval functionality from the link you shared is only available for jira service mangement projects. With a jira company managed projects this is not available.

Cheers

@Fabian Lim  But what does that mean? 

I created a new workflow.. So do I have to assign the workflow to a project to configure it?

---> I've seen how it works :) I am able to add this step on a live workflow :) no additional answer needed :)  

0 votes
Ajay _view26_ Community Leader Sep 29, 2021

Hi @John ,

Thats strange!

I checked a company managed project at my side and the approval options are available.

Screenshot 2021-09-30 071831.jpg

 

 

Can you try accessing the Workflow from  Project Settings and try to edit the workflow ?

Ajay you are in Jira Software or Jira Service Management workflow?

2022-05-04_10-08-02.png

To me only works on JSM, but I want to use approval on JS! It's sucks.

2022-05-04_10-26-51.png2022-05-04_10-27-51.png

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