I have read a lot of posts regarding this issue. Why can I not add an approval step in this workflow?
I followed all of the steps detailed here: https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/
but the box to add it just isn't there.
This is a company-managed project
Hi @John
He approval functionality from the link you shared is only available for jira service mangement projects. With a jira company managed projects this is not available.
Cheers
@Fabian Lim But what does that mean?
I created a new workflow.. So do I have to assign the workflow to a project to configure it?
---> I've seen how it works :) I am able to add this step on a live workflow :) no additional answer needed :)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
This feature is only available in a JSM license. I don't believe it is possible to add approval methods in a standard JS license. I'm researching that now.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @John ,
Thats strange!
I checked a company managed project at my side and the approval options are available.
Can you try accessing the Workflow from Project Settings and try to edit the workflow ?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Ajay you are in Jira Software or Jira Service Management workflow?
To me only works on JSM, but I want to use approval on JS! It's sucks.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Ka Silveira Hi, were you able to figure this out without going for the marketplace products ? I am stuck with the same problem. I need to use the approval step in a workflow on JS.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I don't believe there is any other solutions. We haven't worked out any other "fix" yet.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You can sort-of accomplish this with a condition on your "approval" transition that limits the transition to specific groups or users.
This does not present the approver with the friendly "Approve/Decline" button, but it does prevent the transition from proceeding without action from the approval authority.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.