Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't Sync JIRA 7.2.3 with Trello

We have JIRA 7.2.3 and Add-on Trello Connector for Jira Server installed.

We have also enabled the JIRA Power-Up in Trello.

Regardless of the URL that we enter into Trello, we get the error "Not a valid JIRA URL". 

We can't find any documentation online about this.

Can anyone provide an example of a correct URL?

Or additional configuration that we've missed?

Thanks,

Richard

2 answers

1 accepted

2 votes
Answer accepted

Rich here from the Trello team. Looks like we had an issue with the power-up service validating the Jira server. I've fixed the issue and deployed the fix. Sorry about that. No need to re-install the app/addon inside Jira... just go to your Trello board then try to the integration setup again.

I'm having this problem as well and this fix did not fix it for me.

I'am having the same problem today. 

On Jira side we have installed de Trello Connector for Jira Server, but it seems the problem is on Trello power-up when validating Jira URL.

Any commitment date for solving it??

Tnx

rich Atlassian Team Feb 01, 2018

Hi Alfonso. I'm sorry you're having issues. Would you mind submitting your info at https://trello.com/contact and state the issue? Your issue will get forwarded to me and I can get it sorted out.

Similar problem here since 3 days ago.

Using v7.3.7. I've tried different local Jira servers (availables from Internet), http, https, port 8080, 80, 8443 ... Nothing seems to work.

Authorize popup keeps saying: "The Jira Server you specified requires the Trello Connector for Jira Server to be installed"

And the addon is installed of course (I trried manual install and from Marketplace).

Thanks in advance.

 

Regards.

rich Atlassian Team Feb 02, 2018

We've found the issue. Would those of you having issues with the integration please contact our team via https://trello.com/contact. Unfortunately, there's a manual step to resetting the integration for your Jira Server. Sorry for the inconvenience. When you fill in the contact form, please specify in your message that the issue should be routed to me.

I'am having the same problem. 

On Jira side we have installed de Trello Connector for Jira Server, but it seems the problem is on Trello power-up when validating Jira URL.

 

"The Jira Server you specified requires the Trello Connector for Jira Server to be installed. Please ask your Jira administrator to install this app in Jira. Once it is installed, you can come back here to complete the connection."

You're right, overlooked that. I assume you have that app installed? It also sounds like this may be a bug in Trello URL parsing right now. Are you putting in the URL with HTTPS?

Like David Fai likes this

Yes we've got the app installed, and I've tried both with and without HTTPS with a variety of URLs including base JIRA URL and project/board specific URLs.

So far no joy...

Boris Berenberg

 

Thank you for the heads up.  I ran into some trouble linking Trello with my Jira page.  From within Trello, I needed to click the little connect Jira button and the URL that I pasted in included the HTTPS all the way up until the .net

The /jira/ wasn't included and Trello seemed to connect to it just fine.  As of today everything worked exactly as needed after that. 

Thanks for pointing me in the right direction.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

4,116 views 5 15
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you