Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Can't Add 2nd Item Workflow in Jira Cloud Free

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Sep 27, 2023

Hello, I'm an experienced Jira user and I'm trying out the free Jira Cloud plan for my new project. I'm not finding any working way to add a 2nd item workflow with the free plan. There could be a bug with editing workflows as described below:


When I edit the workflow for my Story and Bug item types, I'm prompted to copy the workflow to the desired item types, so I explicitly select the Story and Bug item types and hit the "Save" button, which indicates success... But then when I go back to my board or backlog, I find that Jira has also applied this workflow change to all item types in my project, overriding the workflows of item types that I didn't want to change.

The same happens in reverse, when I try to correct this result:

When I edit the Task item type's workflow, and select only the Task item type to copy the changes to, Jira will change the workflow of all of my project's item types (Task, Story, Bug).

How To Reproduce

  • Start a free Jira Cloud project with a kanban board. Add a backlog.
  • Add some Tasks and an Epic. Assign the tasks to the Epic, move a few Tasks to the board, and set a couple of Tasks status to "In Progress"
  • Add Bug and Story item types with no customization other than their icons.
  • Add one custom item link type called "Resolver" for "resolves" / "resolved by" relationships
  • Add a Story item and link most of the project's Tasks to it with the "resolves" relationship.
  • Edit the workflow for Story item type, and notice that Jira forcibly changes the workflows for all item types.
  • Edit the workflow for Task item type, and notice that Jira again forcibly changes the workflows for all item types.


This looks like a bug with saving a workflow, where explicitly selecting the item types to update has no actual effect on filtering which item types have their workflows updated. This is pretty annoying because different item types naturally have different workflows, and I'm effectively prevented from having more than 1 item type workflow for this project. I assume this must only be affecting the free tier of Jira because it would be a very serious bug for paying customers. I wonder if it is also related to using a Kanban board instead of sprints.

1 answer

0 votes
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 02, 2023

Update: I started a new project using sprints instead of Kanban and selecting "company managed" settings instead of project-specific settings. I now have the control over workflows that I needed... So I think either having a Kanban board or project-specific Jira settings was causing the limitation on having multiple workflows.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events