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Can not create a custom filter

Tatiana Kartashova
Tatiana Kartashova Nov 07, 2023

Hello!

I am trying to create a custom filter, but whatever I search for, it shows me an error when I press Create button.

I have admin rights for the project, so I am confused, what could be wrong :(Screenshot 2023-11-07 122426.png

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Teresa_DevSamurai
Teresa_DevSamurai
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Nov 07, 2023

Hi, The error message suggests that the problem might be with Jira's servers or a glitch in the application rather than an issue on your end.

Some things you can do:

- Try Again After Some Time

- Clear Browser Cache and Cookies

- Use a Different Browser or Incognito Mode

- Try a Different Network

- Restart Your Browser or Computer

If the problem continues, it might be a more systemic issue with Jira itself. You should reach out to Atlassian support for assistance: support.atlassian.com

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Tatiana Kartashova
Tatiana Kartashova Nov 09, 2023

Thank you Teresa! 

I have tried some options you suggested and also wrote to support, they have looked into it and couldn't reproduce, and in the meanwhile it stopped happening, so the support said it is likely network issue somehow. I didn't get to trying different network yet, so I guess that would help with this issue.

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Teresa_DevSamurai
Teresa_DevSamurai
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Nov 09, 2023

It's good to hear that the issue resolved

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Sanjen Bariki
Sanjen Bariki
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Nov 07, 2023

Hi @Tatiana Kartashova ,

 

Welcome to Atlassian community!

Could you please check do you have the Admin access in the oktoberfest team managed projects..? If yes, Please clear the cache of the browser and try again.

 

Please accept the answer If it helps you😊.

Regards,

Sanjen Bariki

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Tatiana Kartashova
Tatiana Kartashova Nov 07, 2023

Thank you Sanjen! Unfortunately this didn't help, I still have same error :(

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