Can certain issue types be automatically moved to a status on a Kanban board?

[Olivia Bradshaw]

Can certain issue types be automatically moved to a status on a Kanban board?

We are using the JIRA Service desk and I would like to set it up so that certain issue types when raised come into JIRA and are automatically transitioned to a status of 2nd Line Support.

I've created the status and the transition however I can't figure out how to set up so that any tickets raised with issue type XXXX for example, get automatically moved to 2nd Line rather than Open.

Is this possible?

[John Funk]

Hi Olivia - Welcome to the Atlassian Community!

You can do that with Automation For Jira. Have you tried creating a rule for that yet? 

[Olivia Bradshaw]

Hi John! Thank you.

No I haven't, how would I go about setting that up please?

Thank you for your help!

[John Funk]

Here is some information to get you started:

There are two types of automation:

• Global: In the Free version, you get 100 executions per product, per month
• Project: In all versions, you get unlimited executions per month

Automation Basics: https://www.atlassian.com/software/jira/guides/expand-jira/automation

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

Jira Automation Template Library to help get you started quickly:

https://www.atlassian.com/software/jira/automation-template-library#/labels/all/customLabelId/1453

But basically, you will do a new Rule with an Issue Created trigger

Then add a condition for the issue type check

And finally a New Action to Transition Issue. 

Let me know how it goes!