Can certain issue types be automatically moved to a status on a Kanban board?
We are using the JIRA Service desk and I would like to set it up so that certain issue types when raised come into JIRA and are automatically transitioned to a status of 2nd Line Support.
I've created the status and the transition however I can't figure out how to set up so that any tickets raised with issue type XXXX for example, get automatically moved to 2nd Line rather than Open.
Is this possible?
Here is some information to get you started:
There are two types of automation:
Automation Basics: https://www.atlassian.com/software/jira/guides/expand-jira/automation
You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).
For more on using Automation For Jira see these help pages.
Jira Automation Template Library to help get you started quickly:
But basically, you will do a new Rule with an Issue Created trigger
Then add a condition for the issue type check
And finally a New Action to Transition Issue.
Let me know how it goes!
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