I want an email to be sent to a user when I type @username in the bitbucket comment section for a commit. I thought that would work but it doesn't send and email when use the syntax. How do I get this to work?
Hi Todd,
Tagging a user by mentioning their username in a comment on the UI - should notify the user - but only if they are subscribed to notifications.
You can see our article regarding notifications here and how they work within Bitbucket Cloud:
https://support.atlassian.com/bitbucket-cloud/docs/manage-email-notifications-for-watched-objects/
Cheers!
- Ben (Bitbucket Cloud Support)
Hi Ben,
Based on the statement in the documentation:
Bitbucket notifications
While you can unsubscribe from certain notifications, you can't turn off notifications from Bitbucket when:
Another user mentions you in a comment.
Doesn't this below fall into that category? I have even tried adding myself to receivingg the comment. No one got an email. We do get these: notifications-noreply@bitbucket.org for commits
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Hey Todd,
Thank you for clarifying.
I have just tested this from my end with my colleague and was unable to reproduce the issue. Regardless of whether or not I was watching the repository/commit/PR, I still received emails related to tag comments.
For PR's I received an email from pullrequests-reply@bitbucket.org and for commits I received an email from commits-reply@bitbucket.org so I would suggest checking/filtering your inbox based on these sender email addresses.
I can confirm that the only scenarios you will not receive an email based on a tag comment are as follows:
noreply@am.atlassian.com
no-reply@atlassian.com
noreply@mailer.atlassian.com
notifications-noreply@bitbucket.org
commits-reply@bitbucket.org
pullrequests-reply@bitbucket.org
I cannot see any internal blockage from our end that would prevent emails being sent (ie SMTP logs/suppression lists), so I would suggest following the above and then attempting a comment tag again.
If this still does not work, please reply with the exact date/time that the tag comment was made and also provide only the first name of the user (as this is a public forum) so we can check our SMTP logs.
Cheers!
- Ben (Bitbucket Cloud Support)
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