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Can an email be sent using @ in a bitbucket comment for a commit

I want an email to be sent to a user when I type @username in the bitbucket comment section for a commit.  I thought that would work but it doesn't send and email when use the syntax.  How do I get this to work?

1 answer

0 votes
Ben Atlassian Team Dec 14, 2022

Hi Todd,

Tagging a user by mentioning their username in a comment on the UI - should notify the user - but only if they are subscribed to notifications.

You can see our article regarding notifications here and how they work within Bitbucket Cloud:


- Ben (Bitbucket Cloud Support)

Hi Ben,

Based on the statement in the documentation:

Bitbucket notifications
While you can unsubscribe from certain notifications, you can't turn off notifications from Bitbucket when:

Another user mentions you in a comment.

Doesn't this below fall into that category?  I have even tried adding myself to receivingg the comment.  No one got an email.  We do get these: for commits

bitbucket-comment-question-Screenshot 2022-12-16 083752.png

Ben Atlassian Team Dec 18, 2022

Hey Todd,

Thank you for clarifying.

I have just tested this from my end with my colleague and was unable to reproduce the issue. Regardless of whether or not I was watching the repository/commit/PR, I still received emails related to tag comments.

For PR's I received an email from and for commits I received an email from so I would suggest checking/filtering your inbox based on these sender email addresses.

I can confirm that the only scenarios you will not receive an email based on a tag comment are as follows:

  • Email notifications are disabled, you can check this by navigating to Personal Settings > Notifications - if the button says "Enable email" you will need to click this to turn it back on - this setting trumps everything.
  • The tag comment came from yourself, the notification will only work if someone else tags you and does not work for self-tags
  • There is some kind of whitelisting issue from your mail server, you will need to make sure all of our email addresses are whitelisted:

I cannot see any internal blockage from our end that would prevent emails being sent (ie SMTP logs/suppression lists), so I would suggest following the above and then attempting a comment tag again.

If this still does not work, please reply with the exact date/time that the tag comment was made and also provide only the first name of the user (as this is a public forum) so we can check our SMTP logs.


- Ben (Bitbucket Cloud Support)

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