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As part of our team and growing Jira out, we have started utilising the Issue Collector however, we noticed the only issue is when someone who doesn't have a Jira account uses a form tied to an issue collector, that user then loses track entirely of their issue. I.e they won't get automatic updates or an email saying something is created.
I did notice however, there is a standard 'Name' and 'Email' field at the bottom of all issue collectors.
I was wondering if there was a way to use the Email field from that and somehow auto send an email to whatever email is in that field, maybe with Automation for Jira.
I looked at the 'Send an email' and it asks for a recipient address, maybe there is a variable name for the email field in an issue collector? I'm not sure.