Can I use 2 templates?

[Corrine Allard]

I have a trial version of Jira Software.  I'm trying to do a little setup to test it out.

We have 2 departments:  Projects and Managed Services.

Projects - 1 client, multiple team members, due dates, tasks to be completed are managed at a high level

Managed Services - 1 client, usually 1 team member, list of specific tasks, not date driven, managed at the detailed task level

The same person can be on both a project and a managed service, so we all need access to both.

What is the best solution for us? Can we use Jira Software with 2 templates?  

[Alex Koxaras _Relational_]

Hi @Corrine Allard and welcome to the community,

Of course you can use Jira, but my question is why you want to have two different projects for that. Can't you use one project with e.g. task issue type as a high level and subtasks issue type as the detailed task? Imo, I wouldn't use different containers (projects) if there wasn't any specific requirement for this.

[Corrine Allard]

We track different fields on the tasks when they are projects vs managed services. This is exactly what I'm trying to figure out. Do I need to use 2 templates and if so, can I?

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

You can use as many projects as you like, all created with different templates.  Your users can be added to as many as they need to be (the licence count is by "can log in", not by project)

[Corrine Allard]

Ok, so it sounds like I can have different templates for projects and managed services if I need to. Thank you.