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CSV import too slow


I have a problem with the import from a CSV which does not have many columns or lines (10x7), it is very slow when I try to import tickets (3% in 20 minutes).

Whereas I have done it last week for the same project, with a 250 lines files, it was very fast.

Could you help me ?

Thank you so much


1 answer

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Answer accepted
Alexis Robert Community Leader Jan 19, 2021

Hi @Cyrielle Charrier , 


I don't have any issue on my side, if your file is only 10 lines or so it should only take a few seconds. Do you maybe have a lot of issue links ?

Otherwise I would advise to just cancel and start again.


let me know if this helps, 



Hi @Alexis Robert 

Thank you for your answer !
No issue links in my file... I have tried 5 times, and always the same problem.

I will be patient .... and copy/paste manually ;-)


Thanks a lot,


I am also facing same issue, trying to update 91 issues and 4 fields only. Tried multiple  times and no luck. 

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