I have a problem with the import from a CSV which does not have many columns or lines (10x7), it is very slow when I try to import tickets (3% in 20 minutes).
Whereas I have done it last week for the same project, with a 250 lines files, it was very fast.
Could you help me ?
Thank you so much
Hi @Cyrielle Charrier ,
I don't have any issue on my side, if your file is only 10 lines or so it should only take a few seconds. Do you maybe have a lot of issue links ?
Otherwise I would advise to just cancel and start again.
let me know if this helps,
So it finished after 11 hours:
yes @Rebecca McMahon it seems when I save from excel -> .csv it is creating a million blank rows after the data set. When I open the file in notepad it only opens the 679 rows with data. I then have to *save* the file in notepad to ensure it doesn't have all the blank rows. Previously I had just been opening it in notepad, seeing it only had 679 rows, and then quitting out.
So I have resolved the issue now. Thankfully!