CSV import comments with mention not triggering notification

Gamal Ardipratama March 23, 2023

I'm updating an existing task via CSV Import like below.

photo_2023-03-23_16-38-40.jpg

as you can see I want to mention these 2 users on the comments.
it did convert the code to the user-bubble thing on the comments,

but it doesn't trigger a notification to these 2 users like it normally would when you mention someone on a comment. 

anyone has a solution for this?

1 answer

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Magdalena Zhisheva
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April 7, 2023

Hi @Gamal Ardipratama , 

when you import the users - did they appear as mentioned users?

How did you mapped the comment field?

Gamal Ardipratama April 13, 2023

@Magdalena Zhisheva yes it did came out as mentioned users. I mapped the comment as the `comment body`

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