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Bypass Comment Screen for Specific User


I hope everyone is doing fine. I have designed the workflow in such a way that someone for e.g. transition a ticket from In progress Column to Ready for QA column, comment screen will pop-up asking the user to enter the comment about the work. 

Although this is working fine for me. I want to bypass this condition for some specific users. If that user wants to transition from one column to another, the comment screen should not show. 

Is there a way I can do this? I hope I have made my question clear. 

Waiting for your replies. 

2 answers

1 accepted

0 votes
Answer accepted

You can do this, but you'll need an app or script to provide a new condition for you.

Basically, create two transitions that do the same thing, but slightly differently:

  • In-progress -> Done, condition: group A cannot use this, with a transition screen
  • In-progress -> Done, condition: only group A can use this, with no transition screen

You'll note this removes the whole transition screen though, if you have other fields group A should fill in, it won't help you

The other option is to remove comment permission from group A, either in the project permissions or with a workflow property on the status you are coming out of.

@Nic Brough _Adaptavist_ - Thank you so much for the answer. This is what I wanted. Create two transitions with different conditions.  

0 votes
Jack Brickey Community Leader Aug 31, 2022

There is no way to restrict a comment required during transition for some users only. At least not OOTB. You could consider a different status that only certain users could transition to which would not require a comment.

So within the same workflow I cannot have this functionality? The comment screen should remain the same for the transition statuses I described. 

The status should be the same for everyone in the workflow. 

Thanks for your answer.

Jack Brickey Community Leader Aug 31, 2022

OOTB none that I am aware of.

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