You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi,
Our organization has changed from amtrust mobile to Bolttech. We have some users on Atlassian still using the old amtrust email. On the single user’s page, I cannot see an option to change the email address. How can we do this?
Also, how to bulk edit for all existing amtrust users?
If we send invite to the user’s bolttech email and then delete the old amtrust email, will it affect the user account, issues, groups, projects etc?
As per the forums, there is no way to merge the two emails? Or has there been any update or new improvement?
Hi John,
We are about to do the same thing. Here's email that Atlassian Support sent us. I have updated with your relevant names.
I believe the best solution for you to achieve your goal of changing every user email address from @amtrust to @Bolttech is to export the claimed accounts for the amtrust domain, verify the domain Bolttech and use a script to bulk change every user email address.
I break down each step for this procedure below:
3. curl --request PUT \
4. --url 'https://api.atlassian.com/users/{account_id}/manage/email' \
5. --header 'Authorization: Bearer <access_token>' \
6. --header 'Content-Type: application/json' \
7. --data '{
8. "email": $newEmail
}'
As documented here: https://developer.atlassian.com/cloud/admin/user-management/rest/api-group-users/#api-users-account-id-manage-email-put
I would be interested in how that works out for you. We will probably attempt it in the coming week as well.
Hi John,
Hope you're doing good.
I'm new to JIRA, I have the same requirement.
You have provided a very detailed solution above, I have a question, where do we need to write that script(Curl). Can you please help me with a sample code to update the email address.
Thanks in advance.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
We have tucked the code into a Ruby app because the app servers other purposes for us as well. But you should be able to use Ruby or Python or others.
Outside of that, I am not a developer and our code is unique to our app. You might get better guidance with a support ticket from Atlassian. :-)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.