I need to trigger automations off of specific forms.
Here's my example
- I have one issue type and multiple forms that feed into it.
- Different forms come form different group and need different automations.
- For example an "origin" field set with that teams name, or a certain person notified
- It's not feasible to create a separate issue type for every form
- I have multiple issue types with multiple forms, it would be a complete mess
- Even if the automation condenses it down into one issue type
- the "business-form" label does not help
- business-form says the issue came from a form, but not what form
- No way to make the form add custom info/labels
- This would solve all my woes
Currently I have two work arounds.
- One is incredibly janky, and not very professional
- The other uses third party tools because JWM just can't handle the idea of automating a form response
Janky option: "Fake Captcha"
- Separate required field with a title something like "Captcha: Gj4Fvtl"
- People copy paste the static string
- Automation just searches for the string
- If someone messes it up the form works, the automation breaks
Third party: "Ask Microsoft"
- Make a microsoft Forms form
- Use Power Automate Premium to make a jira
- This normally removes the need for automation
- If I need to trigger a jira automation it's trivial to add a label unique to the form.
Service management just has a trigger in automation. I'm often very confused why features go to Service but not Work.
Is there any way I can trigger an automation off a form, not all forms? Preferably a way that isn't depended on asking/relying on my (internal) customers to do work.
