Build automation of individual form

[Maurice Summers]

I need to trigger automations off of specific forms.

Here's my example

• I have one issue type and multiple forms that feed into it.
• Different forms come form different group and need different automations.
  • For example an "origin" field set with that teams name, or a certain person notified
• It's not feasible to create a separate issue type for every form
  • I have multiple issue types with multiple forms, it would be a complete mess
    • Even if the automation condenses it down into one issue type
• the "business-form" label does not help
  • business-form says the issue came from a form, but not what form
  • No way to make the form add custom info/labels
    • This would solve all my woes

Currently I have two work arounds.

• One is incredibly janky, and not very professional
• The other uses third party tools because JWM just can't handle the idea of automating a form response

Janky option: "Fake Captcha"

• Separate required field with a title something like "Captcha: Gj4Fvtl"
• People copy paste the static string
• Automation just searches for the string
• If someone messes it up the form works, the automation breaks

Third party: "Ask Microsoft"

• Make a microsoft Forms form
• Use Power Automate Premium to make a jira
• This normally removes the need for automation
  • If I need to trigger a jira automation it's trivial to add a label unique to the form.

Service management just has a trigger in automation.  I'm often very confused why features go to Service but not Work.

Is there any way I can trigger an automation off a form, not all forms?  Preferably a way that isn't depended on asking/relying on my (internal) customers to do work.

[Jerry Bourck]

Did you ever have luck with resolving this?  I too am looking for a way to have a specific FORM being filled out to trigger automation (ideally adding a label, moving it to under a specific Epic, and then notifying a few key people).