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Broken link instead of image for issue priority icon Edited

On Jira Cloud the publicly available image referenced in the priority edit screen is not loaded on the screen.  When I right-click on the missing image icon (broken image) and click open image in separate tab it comes up fine.  It just does not show up inside the application.  I check the project backlog screen that has lots of priority images as well as on the priority editing screen (/secure/admin/ViewPriorities.jspa).

2 answers

1 accepted

0 votes
Answer accepted

I gave in and changed the image hosting to HTTPS.

It's working now.

But Jira should say this is a limitation and not say you can use HTTP.

0 votes
Mirek Community Leader Mar 29, 2021

Hi @Tim ,

Did you maybe checked this on a different browser? If not could you give it a try? Maybe this is something specific to your environment? Do you have anyone else to verify if they see similar behavior on the same site?

1) The image comes up fine alone in a different window on the same browser, so the browser can reach the image fine,

2) I just checked another browser in order to rule out this possibility anyway.  It looks the same.

Mirek Community Leader Mar 29, 2021

Are you able to show a screenshot?

jira1.pngjira2.pngjira3_backlog.png Here are 3 views: The priority display, the priority editor with the public URL that works for me, and a small pic of what the backlog looks like with the unreachable image.

Mirek Community Leader Mar 30, 2021

Not sure which browser do you use but could you try to troubleshoot web request using build in developer tools?

https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html

Every browser should have those just a matter of checking if you load a page are there any errors in the logs

First, thank you for helping.

I looked at the browser console and saw the image retrieval failing.  Interesting thing is it was using a slightly incorrect URL.  I entered the image link with http:// in front but it is trying to retrieve the image over https://

I went back and changed the URL again to be no S but JIra put the S back again.  I don't understand why it would do that.  When I retrieve the image separately in my browser it comes up fine with http but times out using https, just like it does inside JIra - so no magic is going on here.

Now we just have to figure out why Jira is changing the URL.

... or is there some unwritten rule that all images must be hosted under https?

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