Broken link instead of image for issue priority icon

[Tim]

On Jira Cloud the publicly available image referenced in the priority edit screen is not loaded on the screen.  When I right-click on the missing image icon (broken image) and click open image in separate tab it comes up fine.  It just does not show up inside the application.  I check the project backlog screen that has lots of priority images as well as on the priority editing screen (/secure/admin/ViewPriorities.jspa).

[Tim · Accepted solution]

I gave in and changed the image hosting to HTTPS.

It's working now.

But Jira should say this is a limitation and not say you can use HTTP.

[Mirek]

Hi @Tim ,

Did you maybe checked this on a different browser? If not could you give it a try? Maybe this is something specific to your environment? Do you have anyone else to verify if they see similar behavior on the same site?

[Tim]

1) The image comes up fine alone in a different window on the same browser, so the browser can reach the image fine,

2) I just checked another browser in order to rule out this possibility anyway.  It looks the same.

[Mirek]

Are you able to show a screenshot?

[Tim]

 Here are 3 views: The priority display, the priority editor with the public URL that works for me, and a small pic of what the backlog looks like with the unreachable image.

[Mirek]

Not sure which browser do you use but could you try to troubleshoot web request using build in developer tools?

https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html

Every browser should have those just a matter of checking if you load a page are there any errors in the logs

[Tim]

First, thank you for helping.

I looked at the browser console and saw the image retrieval failing.  Interesting thing is it was using a slightly incorrect URL.  I entered the image link with http:// in front but it is trying to retrieve the image over https://

I went back and changed the URL again to be no S but JIra put the S back again.  I don't understand why it would do that.  When I retrieve the image separately in my browser it comes up fine with http but times out using https, just like it does inside JIra - so no magic is going on here.

Now we just have to figure out why Jira is changing the URL.

[Tim]

... or is there some unwritten rule that all images must be hosted under https?