Board shows no items while boardfilter does return items

[Ariane Voorbeijtel Cannenburg]

Board is empty and I have no clue why:)

Filter works, is also shared.

The colomns are mapped correctly and  I also the number of items in a specific status . But nothing on tthe board......

[John Funk]

Hi Ariane,

Is there a sub-filter attached to the board (it would be near the bottom of the board settings general screen)? Can you provide a screenshot of that area? 

[Ariane Voorbeijtel Cannenburg]

Hi John,

Yes indeed there is a subfilter and turned out that indeed the subfilter does the trick.

 So sub filter was: fixVersion in unreleasedVersions() OR fixVersion is Empty

I now added the project en issuetype --> OR project = xxx and issuetype = Epic

It now shows the items we want to see. So it works but I don't fully understand because they don't use releases.....items are mostly active items and fixVersions are empty...

Still a small mystery to me:) 

[John Funk]

I would check the Fix Version field to make sure something is not getting stuck in there. But glad it is up and running for you!

[Trudy Claspill]

Can you show us

- the General page under Board Settings

- the Columns page under Board Settings

- the board itself and the Backlog screen if you have that enabled

- the details of an issue that you think should be appearing on the board?

Do you have any quick filters activated on the boards?

[Ariane Voorbeijtel Cannenburg]

Hi Trudy,

Thanks for your reaction, it had to do with the subfilter. 

I explained in the conversation with John ;)