we have purchase a licensed version of bigpicture add on whose version is 8.0.16 . But on the resources module we are getting error as " Your evaluation period for dhtmlxScheduler has expired. Please contact us at firstname.lastname@example.org or visit dhtmlx.com in order to obtain a license. "
Could anyone please let us know what needs to be done to resolve this.
We are aware of this bug. Please be informed that it has already been fixed.
We recommend upgrading your instance to the latest version available on the Marketplace - BigPicture 8.0.19.
Important information - make sure you have a full backup before the upgrade.
Anna of SoftwarePlant
A database upgrade is an indispensable part of every version upgrade. It's an update of the BigPicture database schemas in order to keep BigPicture data integrity. Without this action, our app will not work properly.
However, before enabling a DB upgrade, make sure you have made a full Jira back up.
Step 1 - please click on "back up your Jira data." Once a backup is done, you can go to Step 2 - click "Confirm and run." The second operation will upgrade a database.
Those 2 steps will complete the BigPicture upgrade. There is no necessity to perform any other operations :)
Thank you so much for the info . I have asked the DB team to take the backup of the Database.
do we need to take any Jira backup manually except clicking on the "Back up your JIRA data " . also do we need to perform these steps on the server where the JIRA is installed or we can do it from anywhere if we have admin access .
any chance this could fail?
Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...
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