Bar chart shows issue status as Resolved whereas the issue status is open /in progress

Abdul Mohamed
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 21, 2024

The issues status is Open  and  in Progress. But in the bar chart, it is displayed in Green and shows as Resolved

1 answer

0 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2024

Hi @Abdul Mohamed 

Is the issue resolved though? In Cloud, this is indicated on the main issue view by a green tick next to the status, and a word (eg. Done).

If yes, the issue is resolved even if it's not in a "Done" status.

This usually means you have the ability to reopen issues in your workflow, but you haven't added a post function to "clear" the resolution field.

---

If not, could you provide screenshots to exemplify this?

Ste

Abdul Mohamed
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 21, 2024

Thank you stephen.

Issue is not resolved. It is in Open status. I could see a To Do green tick mark next to the status

JIRA.JPG

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2024

Hi @Abdul Mohamed 

The Status and the Resolution are separate fields:

  • Status shows what stage the issue is at within the workflow
  • Resolutions are usually used to show closure reason - eg. Done, Won't Do, Duplicate, etc

This issue is resolved as "To Do", but this isn't a resolution based on the normal definition of the field.

I'd recommend removing this resolution from the issue and the workflow, and using resolutions only when an issue is closed/done. Otherwise, the bar chart will not work as you need it to.

Ste

Like Bill Sheboy likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events