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Backlog status

Shari Fitz-Patrick
Shari Fitz-Patrick August 24, 2022

Hi  I have created a Kanban board and do not want to have a backlog status. However even if I remove it, when I run a rule tickets still go into the backlog status.  Does anyone know why that might be happening.  

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John Funk
John Funk
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August 24, 2022

Hi Shari,

The Backlog status comes from the Workflow. So you will need to modify the workflow to have the Create transition to go to a status different than the Backlog status. 

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Shari Fitz-Patrick
Shari Fitz-Patrick August 24, 2022

Hi John,  I have done that.

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John Funk
John Funk
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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August 24, 2022

Have you published the workflow? Can you share a screenshot of your Board Settings for the Columns? 

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