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Average resolution days based on JIRA creation date

Hello team,

I've been struggling to produce a graph of average resolution days based on the JIRA creation date rather than the resolution date. The pre-defined measures - Average Resolution days is based on the resolution days.

Does anyone know how to do this?

Thank you!

Regards,

Patrick

4 answers

Hi @Patrick Ng 

There is a good solution for your request - "Time in Status for Jira Cloud" by my SaaSJet team. This add-on shows the average time spent on a group of issues per label. You need to turn off the time to resolution in the columns manager.

2022-01-17_18-25-07.png

0 votes
Rahul_RVS_Support Marketplace Partner Jan 14, 2022

Hi @Patrick Ng 

Welcome to the community !!

For an alternate solution, to get this data you can try out our app.

Time in Status Reports 

The add-on provides the time in each status for the entire lifecycle of the issue and you can filter by issue type as well. You can also combine your statuses to define your lead/cycle/resolution time and also extract the transitions history of the issues. The main features of the app are as below

Also there is a report for the dates when issue transitioned from one status to another.

  • Multiple Time in Status Reports. Excel Export available for all status reports.
    • Time in Status
    • Time with Assignee
    • Time in Status with Assignee
    • Time with Assignee per Status
    • Status/Assignee Count
    • Multiple Transition Reports
    • Avg Time in status reports
    • Status Change Dates Report
    • Time in Status Per Time Grain
    • Time with Assignee Per Time Grain
  • Status grouping
  • Save your reports
  • CSV Export
  • Multiple chart types
  • Dashboard Gadget

AvgTIS.PNG

0 votes

Hello @Patrick Ng ,

The out-of-the-box Jira reports and gadgets are quite inflexible in these terms. These reports have built-in rules about which issues to include and how to make the calculation and those rules are not customizable. 

 

Let me recommend our solution that provides the best flexibility. Our team at OBSS built Time in Status app for this exact need. It is available for Jira Server, Cloud, and Data Center. 

Time in Status allows you to see how much time each issue spent on each status and on each assignee. 

tisCloud_StatusDuration_LeadTime_with Estimates.png  tisCloud_AssigneeDuration.png     

The app has Consolidated Columns feature. This feature allows you to combine the duration for multiple statuses into a single column and exclude unwanted ones. It is the most flexible way to get any measurement you might want. Measurements like Issue Age, Cycle Time, Lead Time, Resolution Time etc.

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer (organization) or average resolution time per week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) is particularly useful here since it allows you to compare different time periods or see the trend.

tisCloud_StatusDuration_LeadTime_Average_TimeGrouped.png

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

And the app has a REST API so you can get the reports from Jira UI or via REST.

Gadget_AverageStatusDurationByComponent.png  tisCloud_StatusDuration_LeadTime_Chart.png

Using Time in Status you can:

  • See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
  • Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
  • Export your data as XLS, XLSX, or CSV.
  • Access data via REST API. (for integrations)
  • Visualize data with various chart types.
  • See Time in Status reports on Jira Dashboard gadgets

https://marketplace.atlassian.com/apps/1211756/

EmreT

0 votes
Bloompeak Support Marketplace Partner Jan 13, 2022

Hi @Patrick Ng

I guess you are trying to get a report of "average lead time by issue creation month/week/day". If so, you can have a look at the article below that includes details on how to get various lead time reports. Hope it helps.

Productivity Measurement with Two Critical Parameters: Cycle Time and Lead Time

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