I want to use this for Service Desk and Classic projects. I have a customer with multiple markets and I have created a dropdown with a list of markets. (The image is TW Requesting Market).
Based on the value selected, I want to default in the Project and Project Task text fields.
I'm trying to use the new Automation feature, I have not used this before.
Have you created an Automation rule at all yet?
You would create a rule based on a Field Value Changed trigger.
Then add a new Condition for If / Else Block.
In the first If, include the condition for if the TW Requesting Market = US/CA
Add a new Action for Edit Issue and set the two fields based on your values.
Then add an Else to do the same thing for the MX value
And so on - adding an Else statement for each value of the TW Requesting Market field.
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