Automation to set the Team field to own team

Steffen Goldenstein _Admin_
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March 22, 2024

Hello everyone,

is there any way to make an automation that sets the team field to the team the creator of the ticket is in? For me this is quite obvious, but I can't find a solution for it.

We have many teams and having an automation for every team is a pain.

I found this thread where one answer does something similar, but can't figure out how to do it with my case:
Solved: Can Automation set the Team field when an issue is... (atlassian.com)

Any idea would be really appreciated!

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Stephen Wright _Elabor8_
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March 22, 2024

Hi @Steffen Goldenstein _Admin_ 

That other answer doesn't look right to me.

As far as I know, this isn't possible natively.

How many users are we talking here? And how many team variations?

Ste

Steffen Goldenstein _Admin_
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March 22, 2024

I hoped there was something possible with SmartValues or these API calls.

We have 14 Teams with > 120 users.

Stephen Wright _Elabor8_
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March 22, 2024

Hi @Steffen Goldenstein _Admin_ 

There is an API for Team, but I don't see a method to compare members through it.

You could use Groups instead (or duplicate Teams as Groups), and then compare Group members via API?

---

The other issue I could think of was what if a user is in multiple Teams? 

This presents the other option - hard-code it into an Automation rule using a Lookup Table - eg.

  • Trigger on issue assignment
  • Check assignee is not empty
  • Create a Lookup Table, with each Assignee's user ID (key), with a Team ID (value)
  • Set the Team based on the Lookup Table

Ste

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