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Automation throttle

Go an automation that checks for a status = backlog and its being throttled - 1000 tickets - but the majority are resolved.  Is there a way to set a condition that will limit the search down to board specific tickets so it wont ever hit this limit?

1 answer

0 votes
Aaron Brady Community Leader Nov 27, 2022

Hello Dave, 

Setting the right conditions can help narrow down the results of the automation. You can do this a few ways. First, you can limit the automation to a single project. 

Second, you can use JQL to filter the results down to just the issues found withing the board/s that you want to use. Linked below is to an earlier question related to using JQL to return board specific results.*O:community*I:social_share* 

Good Luck!


Trudy Claspill Community Leader Nov 28, 2022

Adding to this to address a specific part of @Dave Symonds 's question, there is no JQL option to filter issues based on Boards. Boards themselves are based on Filters and an issue can be within scope for any number of filters and therefore within scope of multiple boards.

If you want to constrain the automation to the issues within a particular board, in addition to what @Aaron Brady said about setting the Automation to be for a specific project, you can also enhance the JQL to include the filter used by the board.

It would help us address your question more specifically if you showed us the details of your Automation Rule.

Thanks All - its only filtering on the board - there just happen to be > 1000 issues in the boards history.  When I set the first condition - this automation runs every two days - to check if status = backlog - it runs through every issue that has existed on the board so blows the 1000 limit. 

I am after a way to avoid this - would archive work or is there some clever way to filter down without running through the entire issue list.

I am setting a reminder email for anything still in backlog over two days that hasnt been acted on



Trudy Claspill Community Leader Nov 28, 2022

We really need to see the details of your Automation Rule to provide better guidance.

You said the rule is running every 2 days. Does that mean you are using the Schedule trigger? Are you using a JQL filter with the trigger in that case? 

Here is the latest version



Screenshot 2022-11-29 111225.png

Trudy Claspill Community Leader Nov 28, 2022

What is the Scope of your Rule (from the Rule Details tab)?

What are the details of the Schedule Trigger?

Trudy Claspill Community Leader Nov 28, 2022

You don't need the three conditions after the trigger.

The first two conditions (indicated by "1") can be incorporated into the JQL statement in the trigger.

The third condition (indicated by "2") is already in the trigger. You don't need to have that there at all.

Screen Shot 2022-11-28 at 5.32.33 PM.png


Screen Shot 2022-11-28 at 5.37.50 PM.png

If there are less than 1000 issues in the project that meet all three conditions, your rule should not be throttled.

Bingo - I just looked at that and had the same idea - thanks heaps

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