I have added an automation rule that is configured to send and email to a jira users group within my organization whenever a specific field value is updated. I have tried to make it work with single email as well as group but it won't send emails in any case. What can be the issue here?
Hi @Sarah Noor and welcome to the community,
Can you please share an image of your audit log? Is your rule successful or not? Does your rule get triggered or not?
Hi @Sarah Noor
Can you please share with us the log errors from the rule?
Regards
Sam
I tried your rule and it worked perfectly. The only difference I see, is the "product" you have on your send email. Is that a role?
Hi Sarah - Welcome to the Atlassian Community!
Can you share the details of the Send Email step?
Also, can you share the Audit Log?
@Alex Koxaras -Relational- my rule does not get triggered hence no audit log.
"Product" is a group that i have created. Are you sending to a specific email or the initiator who performed the action?
there are no errors as the rule is not triggered.
There is not audit log since the rule never got triggered.
Here are the details, i am trying to send email to a group named 'product'. Also tried with a single specific email and that did not work either.
@Alex Koxaras -Relational- are there any specific email settings that you have set up for the project or the organization in jira ?
Since it didn't get triggered, check the Rule Details page and check the box that says "Allow rule trigger". Then save and publish and give it another whirl.
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