I have added an automation rule that is configured to send and email to a jira users group within my organization whenever a specific field value is updated. I have tried to make it work with single email as well as group but it won't send emails in any case. What can be the issue here?
@Sarah Noor if your rule doesn't get triggered, then that's your problem. Your trigger is "when value change" for the Release Date field.
So turned out that the field was edited(just the name change) and it wasn't being reflected properly on the automation page for fields dropdown. This seems to be an issue on Jira's end for which i am going to open another ticket.
For now, i deleted the field and added it again and updated the rule with new field and it worked.
Thanks for the help all.