Automation rule to check if the request is approved

[Florin Cosma]

Hello everyone. I am very new to Jira, and I have a question.

A bit of context. New user comes in -> new request for access -> approved/declined. Now if in the meantime the user form needs to be modified I have a rule to create a new subtask on the request. What I want is for the subtask to be created only if the original request is approved, so I need to put in a condition to create the subtask only if the request is approved beforehand.

So where the plus is want to put the condition but I am a bit lost. Any help is much appreciated.

[John Funk · Accepted solution]

Hi Florin - Welcome to the Atlassian Community!

What happens to the issue when it is marked Approved? Does it go to a new/different Status? If so, then your rule should simply check to see if the issue is in that Status. 

[Florin Cosma]

So when it's in "Waiting for user approval", and then approved, it goes to "Waiting for Support".
So basically you are saying to create the subtask only if it's in the new status after approval.

I get it now. Simple solution. 

Thanks, John

[John Funk]

Yep - give that a try and see if it does what you want. 

[Florin Cosma]

Hi John, I put in the new condition. So after approval, the status is set to "Waiting for support", but now it does not create the subtask when the status changes after approval. Don't understand exactly what I am doing wrong.

[John Funk]

Can you include a screenshot of the audit log when you run it? That will tell us where it’s failing .

[Florin Cosma]

John, I made it work. It was an issue with the trigger. So I changed it so that only when approval is completed and the ticket has the required form, then to create a subtask. 
Thanks a lot for your time and help.

[John Funk]

Great! Glad you got it to work.