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Automation rule to check if the request is approved

Florin

Hello everyone. I am very new to Jira, and I have a question.

A bit of context. New user comes in -> new request for access -> approved/declined. Now if in the meantime the user form needs to be modified I have a rule to create a new subtask on the request. What I want is for the subtask to be created only if the original request is approved, so I need to put in a condition to create the subtask only if the request is approved beforehand.

So where the plus is want to put the condition but I am a bit lost. Any help is much appreciated.

Accepted answers

John Funk

Hi Florin - Welcome to the Atlassian Community!

What happens to the issue when it is marked Approved? Does it go to a new/different Status? If so, then your rule should simply check to see if the issue is in that Status.

All comments

John Funk

Hi Florin - Welcome to the Atlassian Community!

What happens to the issue when it is marked Approved? Does it go to a new/different Status? If so, then your rule should simply check to see if the issue is in that Status.

Florin

So when it's in "Waiting for user approval", and then approved, it goes to "Waiting for Support".
So basically you are saying to create the subtask only if it's in the new status after approval.

I get it now. Simple solution.

Thanks, John

John Funk

Yep - give that a try and see if it does what you want.

Florin

Hi John, I put in the new condition. So after approval, the status is set to "Waiting for support", but now it does not create the subtask when the status changes after approval. Don't understand exactly what I am doing wrong.

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