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Automation rule not triggered when transitioning to discarded

I have an automation rule which triggers on several transitions like so:

Screen Shot 2021-12-06 at 10.00.28.png

This works perfectly for all transitions besides when the issue is transitioned to Discarded. As far as I can see no other automations are in play.

Any ideas what is going wrong?

1 answer

0 votes
John Funk Community Leader Dec 06, 2021

Hi Nils - Welcome to the Atlassian Community!

What does the audit log say when it is Transitioned to Discarded? Are you saying that the automation doesn't fire? Or that there is no action performed? 

Hi John,

 

strangely the transaction does not show up in the audit log at all. Consequently, no other parts of the automation are being executed either.

John Funk Community Leader Dec 09, 2021

I would check the Rule details and make sure the Allow rule trigger check box is checked. It might be that another automation is firing first and this one is not even firing. 

There shouldn't be any other rules firing before this one. I did test it with the box enabled nonetheless and the result is the same: The transition to Discarded does not show up (not even in the audit log). Transitioning the same ticket back to New & Backlog does successfully trigger the automation as expected.

John Funk Community Leader Dec 09, 2021

Maybe create a copy of the rule and clear out all of the other statuses except Discarded and try the rule for a single project that you are using. 

Then change that to multiple projects or global and see if it still works. 

Hi @Nils Kunze 

Adding to the ideas John suggested...

Do you have a custom workflow, perhaps related to the status Discarded?  If so, there is an open defect that when you have a custom event on a transition, the Issue Transition trigger does not fire.  The work-around is to remove the custom event.

Kind regards,
Bill

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