Automation question

[Arpita Ray]

Hi,

I have created an automation rule - 

If a ticket is created in a Jira Service Management project and the status is transitioned from pending to escalated, then an issue should get created in a specific project in Jira Software.

This rule is working fine and i am able to see the tickets created in the service project in my scrum board (Jira software project).

I want to set another rule - 

If a service management user makes any update in the ticket (already cloned in Jira Software project), then the same update should get updated in the cloned ticket in the Jira Software project backlog.

How can we create this?

Please advise,

Regards,

Arpita

[Ravi Sagar _Adaptavist_]

@Arpita Ray 

What you can try:

1. In your first rule: Make sure the newly created issue is linked to the trigger issue. Set the Linked issues field.

2. In your second rule check for the trigger like "Field value changed" or "Issue transitioned" or "Issue commented" as shown in the pic below. You need to use "Branch rule / related issues".

I hope it helps.

Ravi

[Arpita Ray]

Hi @Ravi Sagar _Adaptavist_ , My requirement is as follows:

For example, i created a ticket in JSM project A and the automation rule clones the same ticket in JIRA software Project B. 

While creating the ticket in JSM Project A, i am linking the ticket to an existing task in JIRA software Project B (Subtask - Relates To).

The automation rules clones the issue in the project B. 

My requirement is:

whenever a user (who created the ticket) comments on the ticket, the comment should get reflected on the cloned issue in project B.

is this possible? If yes, how can i accomplish this?

Regards,

Arpita

[Ravi Sagar _Adaptavist_]

Hi @Arpita Ray 

In shared the rule above where you can see the way comment has been copied. I also made a video demonstrating it.

Ravi

[Liam Green]

Hi @Arpita Ray 

Are the two issues linked once cloned?

[Arpita Ray]

Hi @Liam Green yes they are linked. as subtask (relates to)

Regards,

Arpita

[John Funk]

Hi @Arpita Ray - when you say that you want a rule for when user makes any update, can you be more specific? I am not aware of anyway that Automation for Jira can read if any update happens but only for specific fields. 

[Arpita Ray]

Hi @John Funk , let me try and explain what my requirement -

For example, i created a ticket in JSM project A and the automation rule clones the same ticket in JIRA software Project B. 

While creating the ticket in JSM Project A, i am linking the ticket to an existing task in JIRA software Project B (Subtask - Relates To).

The automation rules clones the issue in the project B. 

My requirement is:

whenever a user (who created the ticket) comments on the ticket, the comment should get reflected on the cloned issue in project B.

is this possible? If yes, how can i accomplish this?

Regards,

Arpita

[John Funk]

See @Ravi Sagar _Adaptavist_ video below.