Automation manual trigger Field creation

Arturs Kalnins March 27, 2024

Hi Team. 

I've created automation (as seen in the screenshot) 

Automation has created a new screen "Reopen reason" 

is it possible to find this field to add it to the issue view once it is filled? Screenshot 2024-03-27 103930.png

2 answers

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Answer accepted
Trudy Claspill
Community Leader
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March 27, 2024

Hello @Arturs Kalnins 

The "Reopen Reason" field exists only on the screen that displays when you trigger the rule. It is not a new custom field that has been added to the issue configuration.

If you want to store that information in the issue, then need to copy that information into an existing field in the issue as part of the Edit action in the rule. If you don't have a Reopen Reason field in the issue, you will have to have an administrator create that field for you (if you are not an administrator).

Alternately you can use the Comment On Issue action to create a comment in which you put the Reopen Reason text.

Arturs Kalnins March 27, 2024

Can you please inform me how to copy the information. I'm an admin so i can create a new field no problem. Is it possible to transfer the information filled in that trigger rule field to a new field? 

Thank you

 

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 27, 2024

You can't create a new field while the rule is running. You have to create the new field separately and add it to the project/screens for the issue types where you want to use that field.

You can copy the information from the input field in the trigger to a field in the issue by using the Smart Value for the input field. The smart value for the input field is shown in the trigger configuration.

Screenshot 2024-03-27 at 10.10.53 AM.png

 

To set an issue field to a smart value, in the Edit action select the field, and then type in the smart value into the Value field.

Screenshot 2024-03-27 at 10.13.51 AM.png

Arturs Kalnins March 28, 2024

Hey that worked Like a charm! 

 

Thank you so much! 

0 votes
Dexter de Vera
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March 27, 2024

Hi @Arturs Kalnins ,

Yes this is visible to ReOpen group. But not sure why you need this automation. Better way is to add post function in workflow. where you update the the Re-Opened By field. So if someone reopen the ticket it will update the field.

Arturs Kalnins March 27, 2024

It is not accessable as a field and it is not mentioned in Custom fields section.

 

 

Am i missing something?

Dexter de Vera
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March 27, 2024

This is just an input field which will be logged in audit logs of the automation.

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