Automation for Issue created trigger doesn't work when I am made assignee

[Michelle]

I have an automation rule created where a new issue is created on my board if an issue not on my board is assigned to me.

However when an issue (trigger issue) on another board is assigned to me, a new issue is not being created on my board

Even stranger is that I get an email telling me the trigger issue has been assigned to the owner of the board on which the trigger issue resides - when I view the issue it is clearly assigned to me

[Valerie Knapp]

Hi @Michelle , thanks for your question.

Would you mind sharing an anonymised version of your rule please? I don't understand very well what it is you are trying to do.

I think seeing the rule might help us give you some suggestions for how to improve / get it working. 

Thanks!

[Michelle]

Export of json below -= screen shot of rule also attached

---

{
"cloud": true,
"rules": [
{
"id": 15925693,
"clientKey": "eb7fbc37-07f5-358b-a0ba-c460cd3e5b25",
"name": "Create issue on Michelle Board",
"state": "ENABLED",
"description": "",
"authorAccountId": "5bc0b2f3da617e7586b87004",
"actor": {
"type": "ACCOUNT_ID",
"value": "557058:f58131cb-b67d-43c7-b30d-6b58d40bd077"
},
"created": 1698924360575,
"updated": 1698926612268,
"trigger": {
"id": "347835762",
"component": "TRIGGER",
"parentId": null,
"conditionParentId": null,
"schemaVersion": 1,
"type": "jira.issue.event.trigger:assigned",
"value": {
"eventKey": "jira:issue_updated",
"issueEvent": "issue_assigned"
},
"children": [],
"conditions": [],
"connectionId": null
},
"components": [
{
"id": "347835763",
"component": "CONDITION",
"parentId": null,
"conditionParentId": null,
"schemaVersion": 3,
"type": "jira.issue.condition",
"value": {
"selectedField": {
"type": "ID",
"value": "project"
},
"selectedFieldType": "project",
"comparison": "NOT_EQUAL",
"compareValue": {
"type": "ID",
"modifier": null,
"value": "10094",
"multiValue": false,
"source": null
}
},
"children": [],
"conditions": [],
"connectionId": null
},
{
"id": "347835764",
"component": "CONDITION",
"parentId": null,
"conditionParentId": null,
"schemaVersion": 3,
"type": "jira.issue.condition",
"value": {
"selectedField": {
"type": "ID",
"value": "assignee"
},
"selectedFieldType": "assignee",
"comparison": "EQUALS",
"compareValue": {
"type": "ID",
"modifier": null,
"value": "5bc0b2f3da617e7586b87004",
"multiValue": false,
"source": null
}
},
"children": [],
"conditions": [],
"connectionId": null
},
{
"id": "347835765",
"component": "ACTION",
"parentId": null,
"conditionParentId": null,
"schemaVersion": 10,
"type": "jira.issue.create",
"value": {
"operations": [
{
"field": {
"type": "ID",
"value": "summary"
},
"fieldType": "summary",
"type": "COPY",
"value": {
"copyOptions": [],
"sourceIssue": "trigger",
"sourceField": {
"type": "ID",
"value": "summary",
"fieldType": "summary"
}
}
},
{
"field": {
"type": "ID",
"value": "description"
},
"fieldType": "description",
"type": "COPY",
"value": {
"copyOptions": [],
"sourceIssue": "trigger",
"sourceField": {
"type": "ID",
"value": "description",
"fieldType": "description"
}
}
},
{
"field": {
"type": "ID",
"value": "project"
},
"fieldType": "project",
"type": "SET",
"value": {
"type": "ID",
"value": "10094"
}
},
{
"field": {
"type": "ID",
"value": "issuetype"
},
"fieldType": "issuetype",
"type": "SET",
"value": {
"type": "ID",
"value": "10010"
}
},
{
"field": {
"type": "ID",
"value": "issuelinks"
},
"fieldType": "issuelinks",
"type": "SET",
"value": {
"issue": {
"type": "COPY",
"value": "trigger"
},
"linkType": "inward:10003"
}
}
],
"advancedFields": null,
"sendNotifications": false
},
"children": [],
"conditions": [],
"connectionId": null
}
],
"canOtherRuleTrigger": false,
"notifyOnError": "FIRSTERROR",
"projects": [],
"labels": [],
"tags": [
{
"id": 48502114,
"tagType": "IS_RULE_UPDATED",
"tagValue": "true"
}
],
"ruleScope": {
"resources": [
"ari:cloud:jira:8b112907-59b0-4000-bda7-07645e26b65b:project/10094"
]
},
"ruleHome": {
"ruleLifecycleHome": {
"locationARI": "ari:cloud:jira:8b112907-59b0-4000-bda7-07645e26b65b:project/10094"
},
"ruleBillingHome": {
"locationARI": "ari:cloud:jira-servicedesk::site/8b112907-59b0-4000-bda7-07645e26b65b"
}
},
"writeAccessType": "UNRESTRICTED",
"collaborators": [],
"billingType": "NORMAL"
}
]
}

[Michelle]

@Valerie Knapp  added above

[Valerie Knapp]

Hi @Michelle , thanks for all the info.

Please can you clarify if these projects are team-managed or company-managed?

[Michelle]

@Valerie Knapp  - I have found the issue. The rule needed to be set up on the board where the trigger issue resides - it's not a global rule