You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I have an automation rule created where a new issue is created on my board if an issue not on my board is assigned to me.
However when an issue (trigger issue) on another board is assigned to me, a new issue is not being created on my board
Even stranger is that I get an email telling me the trigger issue has been assigned to the owner of the board on which the trigger issue resides - when I view the issue it is clearly assigned to me
Hi @Michelle , thanks for your question.
Would you mind sharing an anonymised version of your rule please? I don't understand very well what it is you are trying to do.
I think seeing the rule might help us give you some suggestions for how to improve / get it working.
Thanks!
Export of json below -= screen shot of rule also attached
{
"cloud": true,
"rules": [
{
"id": 15925693,
"clientKey": "eb7fbc37-07f5-358b-a0ba-c460cd3e5b25",
"name": "Create issue on Michelle Board",
"state": "ENABLED",
"description": "",
"authorAccountId": "5bc0b2f3da617e7586b87004",
"actor": {
"type": "ACCOUNT_ID",
"value": "557058:f58131cb-b67d-43c7-b30d-6b58d40bd077"
},
"created": 1698924360575,
"updated": 1698926612268,
"trigger": {
"id": "347835762",
"component": "TRIGGER",
"parentId": null,
"conditionParentId": null,
"schemaVersion": 1,
"type": "jira.issue.event.trigger:assigned",
"value": {
"eventKey": "jira:issue_updated",
"issueEvent": "issue_assigned"
},
"children": [],
"conditions": [],
"connectionId": null
},
"components": [
{
"id": "347835763",
"component": "CONDITION",
"parentId": null,
"conditionParentId": null,
"schemaVersion": 3,
"type": "jira.issue.condition",
"value": {
"selectedField": {
"type": "ID",
"value": "project"
},
"selectedFieldType": "project",
"comparison": "NOT_EQUAL",
"compareValue": {
"type": "ID",
"modifier": null,
"value": "10094",
"multiValue": false,
"source": null
}
},
"children": [],
"conditions": [],
"connectionId": null
},
{
"id": "347835764",
"component": "CONDITION",
"parentId": null,
"conditionParentId": null,
"schemaVersion": 3,
"type": "jira.issue.condition",
"value": {
"selectedField": {
"type": "ID",
"value": "assignee"
},
"selectedFieldType": "assignee",
"comparison": "EQUALS",
"compareValue": {
"type": "ID",
"modifier": null,
"value": "5bc0b2f3da617e7586b87004",
"multiValue": false,
"source": null
}
},
"children": [],
"conditions": [],
"connectionId": null
},
{
"id": "347835765",
"component": "ACTION",
"parentId": null,
"conditionParentId": null,
"schemaVersion": 10,
"type": "jira.issue.create",
"value": {
"operations": [
{
"field": {
"type": "ID",
"value": "summary"
},
"fieldType": "summary",
"type": "COPY",
"value": {
"copyOptions": [],
"sourceIssue": "trigger",
"sourceField": {
"type": "ID",
"value": "summary",
"fieldType": "summary"
}
}
},
{
"field": {
"type": "ID",
"value": "description"
},
"fieldType": "description",
"type": "COPY",
"value": {
"copyOptions": [],
"sourceIssue": "trigger",
"sourceField": {
"type": "ID",
"value": "description",
"fieldType": "description"
}
}
},
{
"field": {
"type": "ID",
"value": "project"
},
"fieldType": "project",
"type": "SET",
"value": {
"type": "ID",
"value": "10094"
}
},
{
"field": {
"type": "ID",
"value": "issuetype"
},
"fieldType": "issuetype",
"type": "SET",
"value": {
"type": "ID",
"value": "10010"
}
},
{
"field": {
"type": "ID",
"value": "issuelinks"
},
"fieldType": "issuelinks",
"type": "SET",
"value": {
"issue": {
"type": "COPY",
"value": "trigger"
},
"linkType": "inward:10003"
}
}
],
"advancedFields": null,
"sendNotifications": false
},
"children": [],
"conditions": [],
"connectionId": null
}
],
"canOtherRuleTrigger": false,
"notifyOnError": "FIRSTERROR",
"projects": [],
"labels": [],
"tags": [
{
"id": 48502114,
"tagType": "IS_RULE_UPDATED",
"tagValue": "true"
}
],
"ruleScope": {
"resources": [
"ari:cloud:jira:8b112907-59b0-4000-bda7-07645e26b65b:project/10094"
]
},
"ruleHome": {
"ruleLifecycleHome": {
"locationARI": "ari:cloud:jira:8b112907-59b0-4000-bda7-07645e26b65b:project/10094"
},
"ruleBillingHome": {
"locationARI": "ari:cloud:jira-servicedesk::site/8b112907-59b0-4000-bda7-07645e26b65b"
}
},
"writeAccessType": "UNRESTRICTED",
"collaborators": [],
"billingType": "NORMAL"
}
]
}
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @Michelle , thanks for all the info.
Please can you clarify if these projects are team-managed or company-managed?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Valerie Knapp - I have found the issue. The rule needed to be set up on the board where the trigger issue resides - it's not a global rule
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.