smart value

[Deleted user]

smart value

[Bill Sheboy · Accepted solution]

Hi @[deleted] -- Welcome to the Atlassian Community!

When a user is mentioned in a comment, that results in the following in the field:

[~accountid:thePersonsAccountId]

So to get the name from that, I recommend you add a user custom field instead of a text one and...

• use a match() function with a regular expression to get the account ID value
• set the custom field with it...
• and when you want that persons name, you can reference {{issue.myCustomField.displayName}}

One possible challenge is when you expect there to be more than one mention in a comment.  In that case, I recommend first splitting the comment on line breaks, performing the match(), and then decide how to store the users.  In this case, you would need a multi-select user field.

Kind regards,
Bill

[Deleted user]

Thanks for the detail explanation. This gives me some work around to solve my issue.