Automation - extract tagged user from comment and save as a smart value

[josh ke]

Hi, I have a use case where we need to have a smart value of someone comment in comments and tag another user. For example, someone put in comment as “@user please have a look. “ and we want to extract the first name and last name of this @User and save as a smart value. Just wondering if someone can help me of this? 

[Bill Sheboy · Accepted solution]

Hi @josh ke -- Welcome to the Atlassian Community!

When a user is mentioned in a comment, that results in the following in the field:

[~accountid:thePersonsAccountId]

So to get the name from that, I recommend you add a user custom field instead of a text one and...

• use a match() function with a regular expression to get the account ID value
• set the custom field with it...
• and when you want that persons name, you can reference {{issue.myCustomField.displayName}}

One possible challenge is when you expect there to be more than one mention in a comment.  In that case, I recommend first splitting the comment on line breaks, performing the match(), and then decide how to store the users.  In this case, you would need a multi-select user field.

Kind regards,
Bill

[josh ke]

Thanks for the detail explanation. This gives me some work around to solve my issue.