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Automation error assigning tickets

chris bohnert

I have created an automation to automatically assign an issue when it is created, using a smart value as follows:

However, when testing, I'm getting the following error:

The user I'm testing with does exist and has all the appropriate permissions. Any idea how I can correct this error?

Accepted answers

Nic Brough -Adaptavist-

I think that field expects a user object, not a display name. It might also be .value on the end (I'm not 100% sure how user smart variables work)

All comments

Nic Brough -Adaptavist-

I think that field expects a user object, not a display name. It might also be .value on the end (I'm not 100% sure how user smart variables work)

John Funk

Yep, I think so. You can probably just drop the .displayName part. But you also need to put issue. in front. So:

chris bohnert

That worked! Thank you very much Nic and John!

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