Automation: Send an email with the attachments attached

[Simon Smend von www.schummelrechnungen.de]

Hi, 

based on certain criteria we want to automatically send an email to a third party and attach all attachments of the ticket to that mail. How can we automate this?

In words
If ticket has attachments and has label: sendMailToMom then send Mail with Attachment.

Thanks in advance!

[azadeh.nazari]

I need guidance.

I want to send a ticket to my customer from inside the ticket portal, and I attached a file to the ticket.

I created an automation. When a ticket is created, it should send an email to a custom field which is my customer's email, and the email is sent to my customer.

My problem is :  The email sent to my customer from the automation does not contain the attached file.

don't want the customer to log into the service desk via a link and see the file; I want the attached file sent to their email.

My problem is : And also, I want the customer to be able to attach a file to their email reply received through the automation, and I want to see the customer's response with the attached file inside the ticket comments

Does Jira Service Desk have this capability in automation?

[Snehil Gupta]

same problem

[Boris Berenberg - Atlas Authority]

Hi Earl,

We support this in Notification Assistant for Jira

[Earl McCutcheon]

Thanks @Boris Berenberg - Atlas Authority ,

Good call-out 👍

Regards,
Earl

[Jan Janek]

Hi,

we are using JIRA SD for our A/P mailbox and would need to be able to forward the ticket in a form of an email to an email address together with the attachments. In detail:

1. we receive an email with an invoice

2. ticket is created in jira

3. we forward this (assign) to scanning

4. Jira sends an email with the invoice and the original text to an mailbox used for scannning

please is this possible?

thanks

Jan

[Boris Berenberg - Atlas Authority]

Hi Jan, depending on what you mean by "original text" in 4 then yes Notification Assistant for Jira will do this.

[Earl McCutcheon]

Hello @Simon Smend von www.schummelrechnungen.de ,

Thanks for reaching out, Natively in the Jira mail client this is not something that is being considered at this time, and we are tracking interest in the feature at the following feature request for Cloud and Server respectively, Noting there are a couple of apps noted in the workarounds that can serve as an alternate to the functionality of Automation for Jira:

• https://jira.atlassian.com/browse/JRACLOUD-6207
• https://jira.atlassian.com/browse/JRASERVER-6207
• https://jira.atlassian.com/browse/JSDCLOUD-3371
• https://jira.atlassian.com/browse/JSDSERVER-3371

However, Looking at the functionality in Automation for Jira, it is ultimately not supported to send all attachments directly in an e-mail to reduce strain in processing on the server, as sending multiple attachments in Jira would most likely be far too large for emails.  Most email servers enforce their own individual size limits (so it varies per service provider), but In general, when attaching files to an email, you will usually only get up to 10MB of attachments or the mail will fail without image resizing or customizations to the mail server, and adding in an option to add attachments with size checks would add in a lot of application overhead killing performance within Jira for an option that would fail more often than succeed due to the limitations imposed in most mail server services, plus there would only be a static size check at the source of the email, without a method to verify if the delivery was successful (i.e. destination mail client has a smaller attachment size limit per custom settings).

So alternatively in automation for Jira, you can look into using smart fields to add in a hyperlink back to the attachments rather than the direct attachments in the email.

There is a really good discussion with examples on how to do this in the following thread that I recommend checking out, the thread also recommends some additional apps that can extend the functionality, and have some notes on custom scripting options as well as an additional alternative:

• https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-do-I-add-attachments-to-an-e-mail-with-Automation-for-JIRA/qaq-p/6556

Hope this helps.

Regards,
Earl