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Is there an automation or workflow config that keep track of how many times an issue is switched between statuses? Client wants to kep track of how many times an issue is switched between "pricing" and "ready to price" statuses.
Hi @Shawn Wallace ,
you could certainly do that with a custom field. You can simply default to zero and increment each transition. I would create two rules, one for transition from pricing to ready to price and one for the opposite transition.
the other rule would trigger on B to A
Just to add to @Jack Brickey great answer. If your client has access to the enterprise plan then you can get a report for this in Analytics. One of the template dashboards have a chat that shows you the number of times an issue has moved between different statuses.