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Automation - Not able to update 'Teams' field for issues



I am trying to define an automation rule as below

When a new Issue is created -> Edit issues to update 'Team'.

Problem: 'Team' is not available in the 'Available Fields' for 'Edit Issues'


Under jira custom field setup, it shows up as "Team (LOCKED)". Any help would be appreciated




3 answers

1 accepted

1 vote
Answer accepted

I believe the only way to edit the Team field in automation is to use the More Options section of the Edit action, and use JSON code like this:

"fields": {
"Team": <value>

Is there a way to populate the Team field by copying the value of another configured custom field?

Please ignore - found it

Like Nofar Ben Kereth likes this

Hey Noga, how did you manage copy the Team field from another field? 

Wow, that worked like a Magic!

Thanks a ton @Trudy Claspill 




Thank you for the help @Trudy Claspill 


I tried your suggestion as below but I received an error = "Team with ID 'XYZ' could not be found"


"fields": {
     "Team": "XYZ"



The team name = 'XYZ' is one of the many shared team names created in the Advanced Roadmap. While I perform Issue update (single or bulk) I am able to see the values 'XYZ' as a dropdown but failed with automation. How can I get the ID of the shared team created in the advanced roadmap. Any clue please


Thanks & Regards,


Go to the Search Issues screen.

Start entering a search for a value in the Team field.

Screen Shot 2021-10-06 at 5.31.43 PM.png

After you select the matching team, the filter will automatically update to show the team ID.

Screen Shot 2021-10-06 at 5.31.52 PM.png

Like # people like this

The Search option for Team ID was a hidden gem. thanks again @Trudy Claspill 

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