Automation: How to prevent duplication of description field when Cloning

Luis Villamizar March 20, 2024

Hi All,

I've an automation rule that automatically populated the description field. 

However when cloning, the rule is triggered and description field is populated again causing duplication on the cloned issue.

Is there a way to prevent rule from being triggered in this scenario? 

1 answer

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Trudy Claspill
Community Leader
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March 20, 2024

Hello @Luis Villamizar 

There is not a separate Trigger for detecting that an issue is created by Cloning, so no, you can't prevent the rule from being triggered when an issue is cloned.

Do you only want the rule to populate the Description field when that field is empty? If so, you could add a condition to confirm that the field is empty before the step to populate it.

Screenshot 2024-03-20 at 8.06.50 AM.png


Another option is a check to confirm that there is not a Clones link for the newly created issue.

Screenshot 2024-03-20 at 8.09.14 AM.png


Bill Sheboy
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March 20, 2024

Hi @Luis Villamizar 

Yes, a variation to the first method Trudy suggests:

You could add a condition to check for your Description text being present..

For example, let's assume your rule was adding this text to the start of the Description:

Business Problem: <add your problem>


Your rule could check if the Description contains that template text before trying to add it again.

Kind regards,

Like Trudy Claspill likes this

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