Automation Description if user assigned

[jonathank]

Hi All,

I dont feel this is a hard automation but I can not get it to work.

Workflow i want is on issue creation, If a user is assigned then the description will be updated to the following:

{{issue.description}}

{color:#36b37e}*Original Estimate:* Xh ({{issue.assignee.displayName}}){color}

If the issue is unassigned then it is update to:

{{issue.description}}

{color:#36b37e}*Original Estimate:* Xh (Staff Member){color}

This is a prompt to enter your name and estimation once you start a job. For the life of me I can not get the automation to detect when the assignee is "Unassigned"

I also tried removing the If statement and instead using {{issue.assignee.displayName | Staff Member}} as I found in another question but his does not work either. 

Thank you!

[Alex Koxaras -Relational- · Accepted solution]

Hi @jonathank and welcome to the community!

Try the following rule, because I've tested it and works:

The problem with your rule was that even if the issue was unassigned, then the last component will be executed no mater what! Is outside of the if/else statement. So you will edit the description always.

[jonathank]

Hahaha oh no. Thank you so much. I will go check this in the morning... What a rookie error :-/

Hopefully this will help someone else in the future!

[Alex Koxaras -Relational-]

No worries mate. It's easy to get lost in the UI if your are not familiar with. Especially if you have a long if statement with lots of actions. The line will get bigger ;)

[jonathank]

Still shaking my head at the small text that says "Add Else" in my screenshot haha. This automation has been working great for a week now. Thanks again Alex!

[Alex Koxaras -Relational-]

Good to know that @jonathank and super hyped that this has been working our great for you!