Automating Due date from Start date

[Luke Shaheen]

I'm trying to use automation and can't seem to use Start date to set Due date. I simplified it down to this example and it's still not working. Audit log shows it ran sucessfully but no output (from the 3rd component). If instead I do now.plusDays(7) it works. There's just some trouble accessing the Start date.

[John Funk · Accepted solution]

Hi Luke - Welcome to the Atlassian Community!

Sometimes there are some duplicate Start date fields that get created out there. Try using the id of the field instead of the field name. It will look something like:

{{issue.customfield_16945.plusDays(7)}  where the 16945 number is just an example. To find the id in your instance, go to Settings > Issues > Custom Fields.

Search for Start date. Then click on the 3 dots menu to the right and select Edit or Context and Default values. On the next screen look in the URL at the top - you will see the ID there. 

[Bill Sheboy]

Hi @Luke Shaheen -- Welcome to the Atlassian Community!

Yes, and...to John's answer:

You may find all of the supported smart values (and their spacing / capitalization / custom field ids / structure) for an issue, using the information in this how-to article: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Kind regards,
Bill

[Luke Shaheen]

Thanks guys, this worked. Sorry for the very long delay in replying.

[John Funk]

Great! Glad you got it working