Automatically clone a parent ticket including Subtasks

[Mayur Patel]

Trying to automate a Jira ticket

When the ticket is "Done" it automatically clones the parent ticket and subtasks.

But, the subtasks are not cloned on to the new cloned parent ticket.

In other words, I want to Clone a Task with its Subtasks. And when I click on the cloned Task, I want to have the Cloned Subtasks linked in the cloned Task, as in the original Task.

[Mark Segall]

Hi @Mayur Patel and welcome to the community!

On your Clone Issue action, you need to explicitly set the issue type to sub-task.  This will present an option for where you can set the parent.  

In the end, it should look something like this:

• TRIGGER: Issue Transitioned (Done)
• ACTION: Clone Issue
• ACTION: Create Variable
  • varNewParent
    {{createdIssue}}
• BRANCH:  Sub-Tasks
  • ACTION: Clone Issue
    • Issue Type = Sub-Task 
    • Parent = {{varNewParent}}

This should do the trick

[Mayur Patel]

• BRANCH:  Sub-Tasks
  • Parent = {{varNewParent}}

Silly question, where do I add this section 

[Mark Segall]

Sorry - Edited my previous post to correct my miss

[Mayur Patel]

I tried this before, but for some reason it only gives me 2 options

parent issue = current issue or parent issue = trigger issue

[Mark Segall]

You can start typing {{varNewParent}} and it will let you set it as a smart value.

[Mayur Patel]

It is coming up with an error

[Mark Segall]

So this is a cross-project automation?  If so, you may need to perform an Issue Create for the sub-task instead of cloning and then manually set all of the fields that you want copied over.

[Angela Chen]

Hi @Mark Segall 

Thanks for your answer, creating valuables works for the same project 

I am also facing with the same issue for cross-proejct automation. 

Would you mind elaborating more detail on the resolution you mentioned or any suggested adjustment on auto setting (refer to Pic2)? 

Stuck in this stage now. 

[Mark Segall]

Hmm.... This looks ok on paper.  I'd take the following troubleshooting steps:

1. Verify your variable component syntax is correct

   1. {{createdIssue}}

2. In your branch, add a Log Action component with this to make sure it's recognizing the key for the first issue created above:

   1. {{varNewParent}}

[Daniel Kim]

@Angela Chen When creating the variable, I used {{issue.createdIssue}} as the smart value and was able to successfully clone cross-project with subtasks under the parent. 

[Mayur Patel]

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