Automatically allocate an issue to an epic

[aurore Duhamel]

Hello,

I am defining the customer support process and using the intercom/jira integration. I am looking to automatically allocate some issues that I create to an epic

Example: 

I have an epic called 'New Features request'

I create an issue with in the title "[NEW FEATURE] The user wants to add custom fields"

-> How can I add some automation so that Jira can automatically put the issue under the epic 'New features request' ? Is it possible to create dashboard on the number of tickets created under an epic during a particular time ?

Many thanks in advance !!

Have a nice day

Aurore

[Flavien Gache]

Hi. It is possible to do that with automation.

You have to do as follows, modifying with the appropriate values (for your epic for example) but the logic is here. 

[aurore Duhamel]

Hi, thanks for your answer !

How do I arrive on this page of creating the automation link please ? 

[Tobias Binna]

Hi Aurore, you can get to Jira's built-in automation engine by going to your Project settings > Automation

For more information on Jira automation have a look at the documentation here: https://www.atlassian.com/software/jira/guides/expand-jira/automation

[Flavien Gache]

Hi Aurore.

Did you manage to solve your problem ?