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Automatically add a watcher to an issue once the role is allocated to the project

unknown

When I raise a Jira Ticket or as the ticket evolves into a project I have a number of resources that would be allocated to work on the ticket. I want to automate a rule so that anyone assigned to a project are then added to a watch list.

I have fields that will be completed in the ticket to assign a Project Manager, BA, Business Partner etc and all these people need to be able to watch and get notifications as an issue is created, comments are added etc.

How can I create this rule please?

Accepted answers

John Funk

Hi Clare,

Right off hand, I don't know a way of using automation to add people in project roles or groups as watchers - only individuals.

All comments

John Funk

Hi Clare,

Right off hand, I don't know a way of using automation to add people in project roles or groups as watchers - only individuals.

unknown

Thank you I cannot see how myself. Or how to automate a notification for a person allocated to a ticket if they cannot be auto added as a watcher.

Simmo_9kntn7

Hi @[deleted]

I'd like to see if I can help but I don't quite follow your scenario. Could you outline it for me in a bit more detail please?

Cheers,

Simeon.

unknown

Good morning Simeon,

When a issue is created we add the summary and description of the ticket then we also have a number of roles/resources that are added who will work on the project. BA/Project Manager/Service. The fields are there when the issue is created but we would not always know who that person is at the time of creation and they could be added at anytime. They may also change so may need the option to auto remove a watcher and add the new name. I would like to create a rule that when a name is added to one of these roles they are automatically added to a watch list and therefore will get any notifications of updates on the project. Is this possible?

I can see in notifications I can add the field role however I don't think that relates direct to a specific ticket and would notify of any new issue raised.

Hope this helps?

Clare

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