Auto transitioning in JIRA

Question

If our Development or QA team enters an issue, it goes to a "In Triage" state. If our Support team enters an issue, I want it to automatically go to a "In Investigation" state where another team can handle it. I've seen various plugins and Jelly scripts that can handle this. It seems to me it would be easier to just write a sql job to move issues.

Taking any and all suggestions.

Nic Brough -Adaptavist- · Accepted Answer

No.  Do NOT try it with SQL - if you need to amend a Jira database with SQL, then you absolutely must have it offline, and for most changes, re-index when it's back up again.  I assume is going to be undesirable.

A Jelly script can do this by filtering for "issues in the status of open and reporter is in group X", and then pushing issues it finds though a transition to "in investigation".  The weakness of this is that it will be run on a timed loop, so if a tester adds the issue, it could be a minute before it moves into the right status.

A listener is your best bet, if you can't live with the Jelly delay, but you'll need to find or write one.