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Auto remove link from cloned ticket

Stefan
Stefan
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Oct 11, 2023

HI,

I'm cloning a bunch of tickets, but would like to have the issue linked to the original ticket auto removed from the clone. 
Thanks!

 

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Jack Brickey
Jack Brickey
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Oct 11, 2023

Hi @Stefan , welcome to the community.

Have you attempted an automation rule as yet? If so, can you tell me where you are stuck? Without attempting myself, here would be my approach.

  • trigger – issue created.
  • Condition - field value > summary contains "CLONE -"
  • Condition - related issues > linked issues > is cloned by > is present
  • action - delete links > is cloned by
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Stefan
Stefan
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Oct 11, 2023 • edited

Hi @Jack Brickey thanks for the quick answer. I'll see if I can get this to work and will report back.

Thanks,
Stefan

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