Auto-assign

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March 20, 2024

Hi, i want to auto-assign the ticket into 2 cases

 

1. no one assigned > if the person auto-assigned afterwards also doesn't take the further action, hope to auto-assign to another person

2. there's a person assigned but there's no action taken (comment / status change)

 

are these two actions possible in the jira ticket automation rule?

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Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 20, 2024

hello :)

the below rules could help you get started with 

1. no one assigned > if the person auto-assigned afterwards also doesn't take the further action, hope to auto-assign to another person

Rule 1: Screenshot 2024-03-21 at 11.42.37 AM.pngScreenshot 2024-03-21 at 11.43.51 AM.png

 

2.. there's a person assigned but there's no action taken (comment / status change)

Screenshot 2024-03-21 at 11.47.06 AM.png

 

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