Looking for a way to open bugs automatically (via trigger) and to add any future identical bug as a sub task.
So for example i have a notification that says "device X disconnected". If that notification came in and there is no open bug reg device X, i want a new bug to be created. If there's already a ticket about it, I want to create a subtask\some other field in the existing bug.
Eventually i would like to see a list of bugs with a counter of how many times they've happened (and the time and date of each one) so i can prioritize it.
Any idea where i can start looking?
Hello @Dor Avitan
Thank you for reaching out.
You can set your Jira cloud to create tickets from external notification/trigger by easily configuring your email handler. You can check the instructions to do that in the documentation below:
Now, the challenge here would be to automatically identify the issue summary and check against existing issues.
If you know the exact references/keywords to compare, you could use an automation rule to check for Keywords, properly linking them to a known existing issue. These would be the steps:
Following those steps, you should be able to configure a JQL query to return the list of issues for each keyword you have.
Let us know if you have any questions.
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