Auto Closure of Incident tickets (On-Demand)

Hi Team,

We are looking for some FREE plugin to get all incidents which are in Resolved state should auto close after x number of days without running any JQL or script.

Please advice..

Thanks in advance

1 answer

Hi Mohamed,

Have you tried to configure a post-function on the workflow that you are using?


Hi Elisa,

I don't see any post fucntion which provides auto closure option. below are the list..lemme know which option you referring to.

Assign to Current User - Assigns the issue to the current user if the current user has the 'Assignable User' permission.

Assign to Lead Developer - Assigns the issue to the project/component lead developer.

Assign to Reporter - Assigns the issue to the reporter.

Clear Field Value - Clear value of a given field.

Copy Value From Other Field - Copies the value of one field to another, either within the same issue or from parent to sub-task.

Create Crucible Review Workflow Function - Creates a Crucible review for all unreviewed code for this issue

Create Perforce Job Function - Creates a Perforce Job (if required) after completing the workflow transition.

Notify HipChat - Send a notification to one or more HipChat rooms.

Push To Remote System - Pushes a JIRA issue to a remote system as a new object.

Send for Fix Verification - Sends the associated Applause bug for verification.

Trigger a Webhook - If this post-function is executed, JIRA will post the issue content in JSON format to the URL specified.

Update Issue Custom Field - Updates an issue custom field to a given value.

Update Issue Field - Updates a simple issue field to a given value.



Try using the update issue field. :)

the closet option i found is "Resolution" and its use for resolving the issue. But, am looking for option which auto close the resolved incident after x number of days.

I would like to know this also. I can do a bulk change but, I would prefer this to be automated.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,223 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot