Auto Closure of Incident tickets (On-Demand)

Hi Team,

We are looking for some FREE plugin to get all incidents which are in Resolved state should auto close after x number of days without running any JQL or script.

Please advice..

Thanks in advance

1 answer

Hi Mohamed,

Have you tried to configure a post-function on the workflow that you are using?

Cheers!

Hi Elisa,

I don't see any post fucntion which provides auto closure option. below are the list..lemme know which option you referring to.

Assign to Current User - Assigns the issue to the current user if the current user has the 'Assignable User' permission.

Assign to Lead Developer - Assigns the issue to the project/component lead developer.

Assign to Reporter - Assigns the issue to the reporter.

Clear Field Value - Clear value of a given field.

Copy Value From Other Field - Copies the value of one field to another, either within the same issue or from parent to sub-task.

Create Crucible Review Workflow Function - Creates a Crucible review for all unreviewed code for this issue

Create Perforce Job Function - Creates a Perforce Job (if required) after completing the workflow transition.

Notify HipChat - Send a notification to one or more HipChat rooms.

Push To Remote System - Pushes a JIRA issue to a remote system as a new object.

Send for Fix Verification - Sends the associated Applause bug for verification.

Trigger a Webhook - If this post-function is executed, JIRA will post the issue content in JSON format to the URL specified.

Update Issue Custom Field - Updates an issue custom field to a given value.

Update Issue Field - Updates a simple issue field to a given value.

Thanks!

Hi!

Try using the update issue field. :)

the closet option i found is "Resolution" and its use for resolving the issue. But, am looking for option which auto close the resolved incident after x number of days.

I would like to know this also. I can do a bulk change but, I would prefer this to be automated.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

13,132 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you