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Attachments Digital Signature Disappear

I am attaching digitally signed documents in Jira, but when our auditors pull the documents as artifact, the signatures are gone.  Can someone tell me why, or how I stop this from happening?  I then have to go pull all the artifacts from my laptop and email them the signed documents which wastes too much time.

Any help is appreciated.

K Crocker

 

2 answers

We have the exact same situation with our digital signed PDF domuments.

Opening them with the PDF viewer from the browser does not show the signatuer, eventhough it is there.
Downloading the PDF and opening it, with such as Adober Acrobat Reader, the signatuer is visible.

So the problem seems to be the PDF viewer which just can not handle this signatures.

I didn't have time to find a solution for the browser PDF viewer yet.
As long as it is a visibility problem of the browser viewer only ...

Hi @Kathleen M Crocker ,

Possibly the attachments in Jira still contain the signatures.  However when the auditors view them in their web browser in Jira, the web browser does not display the signatures.  You could try to download the attached pdf, and then open locally with your normal pdf software.  Then the signatures should "reappear".

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