Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Attaching an MP4 repeatedly fails

Unable to add an attachment for an MP4. It is 39 Mb, and no other error is provided other than to tell me to reload the ticket and try again. I reloaded the ticket, reloaded the browser, and also restarted my system. I've also re-uploaded the MP4 several times.

2 answers

1 accepted

1 vote
Answer accepted

Hello @cmacmaster,

Welcome to Atlassian Community!

Just for a better understanding of the issue, I would like to know if the issue is happening with a specific attachment or all types of attachments with different sizes. 

Is it happening with MP4 attachments that have 10mb or less?

Did you confirm with your administrator what is the attachment size limit allowed?


It was a file size issue, it appears that I couldn't submit a video more than 20mb. Just the error message had me repeatedly try again. However at the time it would allow me to upload greater than 20Mb but when playing the video it would stall and then throw the same error. 

thanks for your response...


Like # people like this

JIRA is the most annoying software out there and the dev teams not doing anything about it cuz their product is pretty popular. That day is not far when someone else comes in and grab this opportunity.. wait and watch Atlassian.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,899 views 37 49
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you